Privacy Policy

Floromance (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase from floromance.com (the “Site”) or otherwise interact with us (collectively, the “Services”). By using our Services, you agree to the collection and use of your information as described below.

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1. Information We Collect

When you visit or order from our Site, we may collect the following personal information to provide you with the best possible service:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information (e.g., credit card details)
  • Other information you voluntarily provide (e.g., feedback, preferences)

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2. When We Collect Information

We collect your information when you:

  • Place an order
  • Register on our Site
  • Submit a support ticket or contact us
  • Participate in surveys or leave product reviews
  • Subscribe to newsletters or marketing communications
  • Browse and interact with our Site’s features

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3. How We Use Your Information

We use your personal information to:

  • Personalize your experience and tailor content and product offerings
  • Process and fulfill your orders promptly and accurately
  • Respond efficiently to your customer service inquiries
  • Improve our website and services
  • Send newsletters, promotions, and marketing messages (with your consent)
  • Request feedback or product reviews
  • Follow up after interactions (email, chat, or phone)

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4. How We Protect Your Information

We take your privacy and data security seriously by implementing:

  • Regular security scans to detect and prevent vulnerabilities
  • Secure networks and encrypted transmission of sensitive information using SSL technology
  • Safeguards to protect your data during order placement and access
  • Use of trusted payment gateways; we do not store your payment information on our servers

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5. Third-Party Disclosure

We do not sell, trade, or share your personally identifiable information with outside parties, except:

  • To trusted partners who assist in operating our website, fulfilling orders, or providing services, under confidentiality agreements
  • When required by law or to protect rights, property, or safety
  • Aggregated, non-personal data may be shared for marketing or analytics purposes

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6. Third-Party Links

Our Site may contain links to third-party websites or services that have separate privacy policies. We are not responsible for their content or practices but welcome any feedback about such sites.

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7. Your Privacy Rights

  • You may browse our Site anonymously.
  • You can access, update, or correct your personal information by contacting us at service@floromance.com or calling +86 189 2511 9433.
  • We will provide a clear and easily accessible link to this Privacy Policy on our homepage and main pages.

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8. Children’s Privacy (COPPA)

We do not knowingly collect personal information from children under 13. Our services are not targeted to children, and we comply with the Children’s Online Privacy Protection Act (COPPA).

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9. Data Breach Response

In the unlikely event of a data breach, we will:

  • Notify affected users via email within 7 business days
  • Provide in-site notifications as appropriate
  • Support your right to legal recourse in accordance with applicable data protection laws

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10. Compliance with Fair Information Practices

We adhere to the principles of fairness, transparency, and accountability in handling your personal data. You have the right to enforce your data protection rights through courts or regulatory authorities if necessary.

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If you have any questions about our Privacy Policy or how your information is handled, please contact us at service@floromance.com.

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