Return & Refund Policies
Welcome to Floromance — where every preserved flower box is crafted with care and designed to last. To ensure a seamless and satisfying shopping experience, we’ve outlined the following Return & Refund Policies. Please read them carefully before placing your order.
For assistance, feel free to contact our customer service team at service@floromance.com.
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Return & Refund Eligibility
✅ Eligible for Return or Refund:
- Defective Products: If your gift box is damaged or defective upon arrival, you may request a return or refund within the specified timeframe.
- 2. Delivery Errors: If you receive an incorrect item, please contact us immediately for a return and replacement.
❌ Not Eligible for Return or Refund:
1. Used or Damaged Items: Products that have been opened, used, or damaged due to customer mishandling are not eligible.
Exception: Items damaged in transit with photo/video proof are eligible.
2. Customized Products: Personalized or tailor-made items are non-refundable due to their unique nature.
3. Subjective Reasons: Returns for personal preferences (e.g., “not as expected”) are not accepted unless there’s a quality issue.
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Steps for Returns and Refunds
1. Submit a Return Request
Email service@floromance.com within 10 days of receiving your order. Include your order number, reason for return, and clear proof (photos or videos) of the issue.
2. Packaging and Return Shipping
Carefully repackage the item, ideally using the original packaging, and return it via a reliable courier. Please retain your tracking number for reference. Customers are responsible for return shipping unless the product was defective or incorrect.
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Refund Processing
1. Review & Approval
Your request will be reviewed within 1–3 business days. Once approved, the refund will be issued to your original payment method.
Refunds typically take 3–10 business days to appear, depending on your bank or payment provider.
2. Important Deadlines
- Return requests must be made within 10 business days of delivery.
- Late submissions will not be accepted.
- Refunds are processed within 1–3 business days of approval.
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3. Non-Refundable Situations
Please note, the following cases are not eligible for refund:
- Change of mind or personal preference
- Force majeure (e.g., weather, customs delays)
- Products already used or damaged post-delivery
We recommend reviewing product details carefully before purchasing. Contact us if you’re unsure.
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4. Shipping Responsibility
- If your product is defective or incorrect, Floromance will cover the return shipping cost.
- If the return is due to personal reasons or external factors (e.g., weather, customs delays), customers are responsible for return shipping fees.
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5.After-Sales Support
Our commitment to you goes beyond the purchase. For any post-sale questions or concerns, please email service@floromance.com. We guarantee a response within 7 business days and will do our best to resolve your issue promptly.
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At Floromance, every bloom is a love letter — thank you for letting us be part of your story.