Terms of Service

Last Updated: May 26, 2025

Welcome to Floromance. By accessing our website https://floromance.com (“Site”) or using our services (“Services”), you agree to be bound by the following Terms of Service. Please read these terms carefully before using our Site or placing an order.

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1. Binding Agreement

By using our Site and Services, you accept these Terms and Conditions in full. If you disagree with any part, please do not use our Site.

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2. Eligibility

You must be at least 18 years old and have the legal authority to use a valid credit or debit card to place orders. Use of our Site is void where prohibited by law.

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3. Account Security

You are responsible for:

  • Keeping your account credentials confidential
  • Maintaining accurate registration information
  • All activities conducted through your account

Floromance reserves the right to suspend or terminate accounts with incomplete or unverifiable information.

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4. Orders and Pricing

  • All floral products are handcrafted; actual items may differ slightly from images.
  • We reserve the right to correct pricing errors, including discounts, and refuse service for suspected fraudulent activity.

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5. Payment Terms

  • Accepted payment methods include Visa, Mastercard, American Express, PayPal, and Shopify Payments.
  • Buyers are responsible for any customs fees, duties, or taxes applicable to their orders.

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6. Shipping and Risk Transfer

  • Title and risk of loss transfer to you upon carrier acceptance of your package.
  • Delivery dates are estimates; Floromance is not liable for delays caused by carriers.
  • For signature-required deliveries, responsibility transfers to you after the first delivery attempt.

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7. Returns & Refunds

  • Perishable floral arrangements are final sale and non-returnable.
  • Contact service@floromance.com within 24 hours with photo evidence of damaged or missing items. Approved claims will receive replacement credit only.

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8. Intellectual Property

  • You confirm ownership or authorized use of all content and images submitted for custom orders and agree they do not infringe on third-party rights.
  • Floromance may refuse to use any content believed to violate these terms and will cooperate with legal authorities as required.

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9. Prohibited Conduct

You agree not to:

  • Exploit Site vulnerabilities or reverse-engineer our technology
  • Use automated tools for data scraping
  • Infringe on third-party rights
  • Transmit malware or unsolicited communications

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10. Disclaimer of Warranties

Our Services and products are provided “as is” without warranties of any kind, either express or implied, including merchantability or fitness for a particular purpose. Local laws may affect these disclaimers.

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11. Limitation of Liability

Floromance’s total liability shall not exceed the purchase price paid. We disclaim liability for:

  • Consequential or punitive damages
  • Third-party products or services
  • Delays caused by force majeure or carriers

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12. Indemnification

You agree to indemnify and hold harmless Floromance and its affiliates, officers, employees, and agents from any claims, damages, or expenses arising from your violation of these Terms or applicable laws.

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13. General Provisions

  • Assignment: Floromance may transfer rights; you may not assign without written consent.
  • Severability: Invalid provisions do not affect the remainder of the Terms.
  • Force Majeure: We are not liable for delays beyond our control.
  • Survivability: Sections 6-13 remain effective after termination.

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14. Data Collection & Tracking Technologies

  • Cookie Consent: First-time users must consent to non-essential cookies. Essential cookies are always enabled for site functionality.
  • Data Collected: Device data (IP, browser info), usage statistics, and country-level location data.
  • Third-Party Sharing: We use Google Analytics and Meta Business Tools, compliant with relevant privacy laws and data transfer safeguards.

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15. Contact Information

Floromance Customer Service

Address: RM D07, 8/F KAI TAK FTY BUILDING, 99 KING FUK STREET, SAN PO KONG, HONG KONG

Email: service@floromance.com

Phone: +852

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